Everything you need to know.

We ship within 1–2 business days. Standard delivery is 5–7 business days across the US. International shipping runs 10–14 business days. You'll receive a tracking number as soon as your order goes out.

Free standard shipping on orders over $50. Orders under $50 ship at a flat rate of $5.95. We also offer expedited options at checkout for those times when you need it faster.

We offer a 30-day satisfaction guarantee. If you're not happy with your GlowMode product within 30 days of delivery, email us at hello@glowmode.com and we'll sort it out — no hoops to jump through. We don't ask for returns on opened products if you're dissatisfied; we'll make it right.

Yes — we ship to most countries. International rates and delivery times are calculated at checkout. Note that customs and import duties are the responsibility of the recipient and vary by country.

Clean beauty for us means we never use ingredients that are linked to endocrine disruption, bioaccumulation, or skin irritation — even if they're legally allowed. We avoid parabens, synthetic fragrances, sulfates, mineral oils, and phthalates. Every ingredient we use has a documented function and safety profile. We don't compromise on this — it's not a marketing angle, it's a formulation principle.

Yes. Every GlowMode product is 100% vegan and never tested on animals. We work exclusively with suppliers who can provide certified documentation, and we batch-test internally. We are Leaping Bunny certified.

Every product page lists the full INCI ingredient list under "What's inside." We believe transparency is non-negotiable — if it's in the bottle, it's listed. No proprietary blends hiding behind vague names.

Our formulations are designed for tolerability first. We minimize potential irritants — synthetic fragrance, essential oils at high concentrations, alcohol denat — and test all products through dermatological review. If you have a specific sensitivity, email us before you buy and we'll walk you through the ingredient list personally.

Yes. All active ingredients in our formulations are substantiated by peer-reviewed clinical research, and our finished products have undergone independent stability and tolerability testing. We don't make claims we can't back — if we say an ingredient brightens, we can point you to the study.

Our AI builds a profile from your skin type, concerns, environment, and routine goals — no account needed, no invasive quizzes. Based on that profile, it recommends which products to use, in what order, and how often. The more you interact with it, the more refined the recommendations become. Think of it as a knowledgeable friend who actually read the clinical literature.

We store only what you explicitly share (skin type, concerns, routine preferences) and use it only to personalize your experience. We don't sell your data, share it with third parties for advertising, or use it for any purpose outside of making your GlowMode experience more relevant. If you want to reset your profile, just email us.

No — and we're honest about that. Our AI makes personalized product recommendations based on ingredients and formulation science. It does not diagnose skin conditions, prescribe treatments, or offer medical advice. If you have a persistent skin concern, please see a dermatologist. We work with board-certified dermatologists who review our formulation strategy, but our AI is not a medical tool.

Yes. The AI routine builder is free to use. You can explore recommendations, learn about ingredients, and build a routine without purchasing anything. When you're ready to buy, you'll have the confidence that the products are actually right for your skin.

Email us anytime at hello@glowmode.com. Our autonomous agent handles most inquiries and responds within a few hours during business hours. For complex or sensitive issues, it flags for human review so nothing slips through.

Email hello@glowmode.com with a photo of the damage and your order number. We'll send a replacement immediately and cover return shipping. No waiting, no back-and-forth — just a resolution.

We're email-first. Our autonomous agent manages support faster and more reliably than a phone queue ever could. You'll get a thoughtful response — not a bot template — within a few hours. For urgent issues, email is the fastest path to a resolution.

Absolutely. Email us with the product name and ingredient in question — our team will research it and give you a straight answer, including any relevant clinical literature. We don't hide behind "proprietary formulations."